What Is EdFinancial Services and How Does It Work?

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EdFinancial is a federal student loan servicer that works with the U.S. Department of Education to manage and process federal student loans. EdFinancial has been in the student loan industry for more than 30 years.

Headquartered in Knoxville, Tennessee, EdFinancial is one of eight student loan servicers who partner with the federal government. The other servicers include Aidvantage (formerly Navient), FedLoan Servicing, Great Lakes, MOHELA, Nelnet, ECSI and OSLA. 

What Is EdFinancial Services and How Does it Work?

Who handles student loans once repayment begins can be confusing because the company that services your student loan didn’t give you the loan. You might even have multiple companies assigned to service your student loans if you have more than one loan.

But the federal government is the lender behind all federal student loans, regardless of where you make payments. Because of the time and expense, the government outsources the administration of those loans to eight student loan servicers — one of which is EdFinancial.

Student loan servicers like EdFinancial are responsible for:

  • Collecting bills
  • Sending correspondence about student loans
  • Managing repayment plans
  • Helping you identify and sign up for forgiveness programs
  • Postponing student loan payments when needed

Like other servicers, EdFinancial has also seen its share of controversy. In March 2022, the Consumer Financial Protection Bureau sanctioned and fined EdFinancial for lying to borrowers and misrepresenting loan forgiveness and repayment options.

The bureau ordered EdFinancial to contact all affected borrowers, provide accurate information about their accounts and pay a $1 million civil penalty.

What Features Does EdFinancial Services Offer?

Some of the features EdFinancial offers its customers include:

Interest Rate Discounts

If you sign up for KwikPay — EdFinancial’s auto debit option — while your account is in active repayment, you receive an interest rate reduction of .25% on your student loans. The debit option automatically pulls your monthly student loan payment from a checking or savings account that you designate.

Forbearance and Deferment Options

If you’re struggling to make your payments, EdFinancial offers forbearance and deferment, which are temporary suspensions of repayment. If you qualify for deferment, your loan interest is paid by the federal government. If you don’t qualify for deferment, you can choose the forbearance option, though your loans continue to accrue interest.

Service Member Benefits

EdFinancial offers a wide range of benefits for military service members who are making student loan payments, including interest rate caps, deferment and forbearance options and possible forgiveness through the Public Service Loan Forgiveness program. EdFinancial also has liaisons who work exclusively with service members to manage their student loans.

Loan Consolidation

If you have several student loans, you have the option to combine them into one monthly payment and one interest rate using a direct consolidation loan. You can apply through the U.S. Department of Education at no cost. If approved, EdFinancial could be appointed as your student loan servicer.

A Variety of Loan Payment Methods

EdFinancial offers a wide range of payment methods for its borrowers including:

  • KwikPay, an auto debit service
  • Single online payments
  • Automatic monthly payments through a bill pay service
  • Payments by mail
  • Payments by phone

Co-signers also have the option of paying student loans by mail, online or via phone.

What Repayment Plans Does EdFinancial Offer?

There are several repayment options available on federal student loans. The standard repayment plan for federal loans is a maximum of 10 years with a fixed monthly payment of no less than $50. As a federal student loan servicer, EdFinancial offers the following.

Revised Pay As You Earn (REPAYE)

The REPAYE program allows financially strapped borrowers to continue making payments and reduce their student loan debt. Payments are based on your discretionary income, which the federal government defines as “10% of the difference between your adjusted gross income, and 150% of the poverty line amount for your family size and state.” Payments are adjusted annually and your total loan balance can be forgiven after 20 to 25 years of repayment.

Pay As You Earn (PAYE)

This PAYE program is for individuals with high debt compared to their income. It offers the same terms for discretionary income (10%) and forgiveness (20-25 years), but payments will never exceed what they would be under the standard repayment plan. With a lower payment, you’ll pay more over the life of the loan and accrue more interest.

Income-Based Repayment (IBR)

Income-based repayment plans are for borrowers with high income-to-debt ratios. They offer lower payments than the standard plan but more than with the PAYE or REPAYE plans — anywhere from 10% to 15% of discretionary income. The IBR plan helps keep payments manageable, but you will pay more interest over the life of the loan. Payments are adjusted annually based on family size and income and any outstanding balance is forgiven after 20 to 25 years.

Income-Contingent Repayment (ICR)

The income-contingent repayment plan helps you repay your student loans faster as your income grows. It has higher monthly payments that are either 20% of your discretionary income or the income-adjusted amount you would pay for a 12-year fixed loan, whichever is less. ICR monthly payments are higher than payments on the standard plan and the balance can also be forgiven after 25 years.

Other repayment options include:

  • Graduated repayment – Your payments start low and increase every two years with a maximum repayment period of 10 years.
  • Extended repayment – On this plan, you must have more than $30,000 in direct or federal family loans. You have 25 years for repayment and can choose between a fixed or graduated plan.
  • Income-Sensitive Repayment – With this option, you can request a reduced monthly payment only on federal family loans for a 12-month period. You can reapply for up to five years.

The Pros and Cons of Using EdFinancial Services

You don’t get to choose who services your student loans  — the U.S. Department of Education does that. Still, it’s good to know as much as you can about your servicer, including payment options and what others have experienced.


Pros

  • Automatic payments: You can set up automatic monthly payments through KwikPay. You choose which account you want the payment to come from and when, then EdFinancial takes care of your bill.
  • Variety of repayment options: EdFinancial offers a wide range of repayment plans on federal student loans, including pay as you earn (PAYE) and income-based repayment options.
  • Mobile-friendly website: If you need to access your account on the go, EdFinancial provides a mobile-friendly site formatted for your smartphone.


Cons

  • Track record of lying: The Consumer Financial Protection Bureau fined and sanctioned EdFinancial in 2022 for lying to borrowers about forgiveness and repayment options.
  • Poor customer service: EdFinancial has a reputation for less-than-ideal customer service. Borrowers note slow response and processing times, delayed credits and a lack of knowledgeable reps.
  • Aggressive debt collection: Representatives have incessantly contacted borrowers and even family members in an effort to collect. One CPFB complaint alleges a rep called daily for a year.

Frequently Asked Questions (FAQs)

We’ve answered some of the most common questions that people ask about EdFinancial Services.

Does EdFinancial Service Federal Student Loans?

Yes, EdFinancial Services is one of eight student loan servicers selected by the U.S. Department of Education to manage federal student loans. This involves communicating with borrowers about payments, payment options, forbearance and deferment options and more.

What Types of Loans Does EdFinancial Offer?

EdFinancial doesn’t grant loans but does manage repayment on student loans offered by the U.S. Department of Education. EdFinancial handles various federal student loans, including direct loans to students and parents and consolidation loans.

How Do I Know if I Have an EdFinancial Loan?

Yes, EdFinancial is a legitimate student loan servicer listed with the U.S. Department of Education. Though sanctioned and fined for deceptive practices, EdFinancial is still one of eight student loan servicers through the federal government and has been in business for 30 years.

Does EdFinancial Have Good Customer Service?

EdFinancial Services is not known for exceptional service on federal student loans. EdFinancial has a reputation for poor customer service and was sanctioned and fined in 2022 for deceptive practices. The Consumer Financial Protection Bureau ordered EdFinancial to pay a $1 million civil penalty for lying to borrowers.

Is EdFinancial a Collection Agency?

EdFinancial is a student loan servicer for the federal government. While one responsibility is collecting on overdue student loan payments, EdFinancial is not exclusively a collection agency.

Robert Bruce is a senior writer for The Penny Hoarder.




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